Your privacy is of the utmost importance to us. This Privacy Policy explains how Deep, Inc. and our subsidiaries and affiliates (together, "Deep", "we" or "us") collect, use, and disclose information about you when you access or use our websites, mobile applications, and other online products and services (collectively, the “Services”), and when you contact our customer service team, engage with us on social media, or otherwise interact with us. Please note that certain of our products and services may be subject to a separate privacy policy. You will know this if those services link to a different notice rather than this policy.
Additional information for California residents, as well as for individuals in the EEA, UK, and Switzerland can be found at the end of this Privacy Policy.
We may change this Privacy Policy from time to time. If we make changes, we will revise the date at the top of the policy and, in some cases, we may provide you with additional notice.
We may collect information when you register for an account, participate in interactive features (like submitting a meditation rating or completing a check-in), fill out a form or a survey, participate in a contest or promotion, make a purchase, communicate with us via social media sites, request customer support, or otherwise interact with us. The information you provide may include:
When you use the Services or interact with us, we collect the following information about you:
When you use the Services, we infer or generate the following information about you:
We may also obtain information about you from other sources, including:
We use the information we collect as follows:
We may disclose information about you as follows and as otherwise described in this Privacy Policy or at the time of collection:
We may also disclose aggregated or other information not subject to obligations under the data protection laws of your jurisdiction with third parties.
We allow others to provide analytics services and serve advertisements on our behalf across the web and other online services. These entities use cookies, web beacons, device identifiers, and other technologies to collect information about your use of the Services and other websites and online services, including your IP address, device identifiers, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information. Deep and others may use this information to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests, and better understand your online activity. Some of our advertising partners enable us to convert your email address or phone number into an identifier to show ads that are more relevant to you on other platforms.
Depending on where you are located, you can disable cookies used for advertising purposes by visiting deep.com/optout or through our Cookie Preferences Manager. Or, for more information about interest-based ads, including to use ad industry tools to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices (if you are in the EU, please visit www.youronlinechoices.eu/). Your mobile device should also include a feature that allows you to opt out of having certain information collected through apps used for behavioral advertising purposes.
Deep is based in the United States and has operations there and in other countries. As a result, we and our service providers process information in countries which may not provide equivalent levels of data protection as your home jurisdiction. Where required by law, we provide adequate protection for the transfer of personal data in accordance with applicable law, such as by obtaining your consent, relying on the European Commission’s adequacy decisions, or executing Standard Contractual Clauses. Where relevant, you may request a copy of these Standard Contractual Clauses by emailing us at support@try-deep.com.
You may update certain account information (such as your password, name, and email address) by logging into your account, contacting us through our Help Center, or emailing us at support@try-deep.com.
Regardless of your location, but subject to certain limits and conditions provided under law, you have the right to request to:
Where relevant, you also have the right to limit sensitive personal data processing or opt out of profiling for decisions that produce legal or similarly significant effects. However, Deep does not currently engage in processing that gives rise to those opt-out rights.
If you request to delete your information, please note that we retain certain information when required or permitted by law.
You can exercise these rights by emailing us at support@try-deep.com or by submitting the request on our website at deep.com/contact (click on the box that says “Ask a question” and type your request into the pop-up window). We will not provide discriminatory treatment against anyone that exercises any of their rights.
Depending on where you are located, you can opt out of use of data collected via the Services for targeted advertising, and related “sales” and “sharing,” by visiting deep.com/optout, using our Cookie Preferences Manager to disable ad trackers on our website, or by visiting our websites with a recognized universal choice signal enabled (such as the Global Privacy Control). On our mobile app, you may adjust your mobile device settings to limit ad tracking (iOS: Settings > Privacy & Security > Tracking > Allow Apps to Request to Track; Android: Settings > Google > Ads > Opt out of Ads Personalization). Please note that, depending on which opt-out preference signal you use, our processing of the signal may be limited to the specific browser or device that you are using. You may need to renew your opt-out if you use a different browser or device to access the Services.
Where appropriate under applicable law, such as with respect to requests to know, correct, or delete, we may verify your request by asking you to provide information that matches information we have on file.
You may designate an authorized agent to exercise any of the rights set out in this Privacy Policy on your behalf. Authorized agents should submit requests through the same channels, but we may require proof that the person is authorized to act on your behalf and may also still ask you to verify your identity with us directly.
If we deny your request, you may appeal our decision by emailing support@try-deep.com. If you are in the U.S. and have concerns about the result of the appeal, you may contact the attorney general in the state where you reside.
You may opt out of receiving promotional emails from Deep by following the instructions in those emails or by logging into your account and managing your contact preferences. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
With your consent, we send promotional and other push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
This section provides additional disclosures required by the California Consumer Privacy Act, as amended.
Please see the chart below for a list of the personal information we have collected about California consumers in the last twelve (12) months, along with our business and commercial processing purposes and categories of third parties to whom this information may be disclosed. For more details about the personal information we collect, including the categories of sources, please see the Collection of Information section above.
Identifiers, such as your name, phone number, email address, social media handle, and unique identifiers (like IP address) tied to your browser or device. Characteristics of protected classifications under state or federal law, such as gender and age. Commercial information, such as your payment information and Deep product or service purchases. Approximate geolocation data. Internet or other electronic network activity, such as browsing behavior and information about your usage and interactions with the Services. Audio, electronic, visual, or similar information, such as profile photo or personal information you may provide during customer support calls and call recordings. Professional, employment, and education information, such as information about your employer or professional background that you voluntarily provide to us. Other personal information you provide, including opinions, preferences, goals, and previous meditation experience and other personal information contained in product reviews, surveys, or communications. Inferences drawn from the above, such as product interests and purchasing insights.
Perform or provide the services, such as to maintain accounts, provide customer service, process orders and transactions, and verify customer information. Improve and maintain the Services, such as by improving the Services and developing new products and services. Debug, such as to identify and repair errors and other functionality issues. Communicate with you about marketing and other relationship or transactional messages. Analyze usage, such as by monitoring trends and activities in connection with use of the Services. Personalize your online experience, such as by tailoring the content and ads you see on the Services and on other platforms based on your preferences, interests, and browsing behavior. Legal reasons, such as to help detect and protect against security incidents, or other malicious, deceptive, fraudulent, or illegal activity.
Companies that provide services to us, such as those that assist us with customer support, subscription and order fulfillment, advertising measurement, communications and surveys, data analytics, fraud prevention, cloud storage, bug fix management and logging, and payment processing. Third parties with whom you consent to sharing your information, such as with social media services or academic researchers. Government entities or other third parties for legal reasons, such as to comply with law or for other legal reasons as described in our Disclosure section.
California consumers have the rights described above under the Privacy Rights section. We use cookies and similar tracking technologies, and we allow our advertising partners to use such technologies, so we can, among other things, show you ads promoting Deep on other websites and services. These activities may be considered “sales,” “sharing,” or “targeted advertising” under certain privacy laws. You can opt out of these practices by visiting deep.com/optout. We do not knowingly “sell” or “share” personal data about consumers under the age of 16.
Notice of Financial Incentives: We offer various financial incentives. For example, we may provide incentives to customers who participate in a survey or provide testimonials. When you participate in a financial incentive, we collect personal information from you, such as identifiers (like your name and email address) and information about your experiences using the Services. You can opt into a financial incentive by following the sign-up or participation instructions provided, and, for any ongoing benefits, you can opt out at any time, such as by following the unsubscribe instructions in the applicable program’s terms or by contacting us. In some cases, we may provide additional terms and conditions for a financial incentive, which we will provide to you when you sign up. The value of your personal information is reasonably related to the value of the offer or discount presented to you.
We retain personal data for no longer than is necessary for the purposes for which it is processed, unless applicable law requires storage for a longer period of time.
This Consumer Health Privacy Policy explains how Deep, Inc. and our subsidiaries and affiliates (“Deep”, “we”, “our”, or “us”) collect, use, and disclose certain health information about you when you access or use our Deep website(s) and mobile application (collectively, the “Services”), and when you contact our customer service team or otherwise interact with us. This Consumer Health Privacy Policy is a supplement to the Deep Privacy Policy and applies to personal information and other data that may fall within the definition of “consumer health data” under applicable United States state laws, including Nevada’s Consumer Health Data Privacy Act and Washington’s My Health My Data Act (“Consumer Health Data”). We encourage you to review the Deep Privacy Policy to learn more about our privacy practices and our commitments to you. Capitalized terms used below have the same definitions as in the Deep Privacy Policy or in the applicable laws, unless otherwise noted.
We may change this Consumer Health Privacy Policy from time to time. If we make changes, we will revise the date at the top of the policy and, in some cases, we may provide you with additional notice.
This Consumer Health Privacy Policy does not apply to third-party websites or products. Please separately review their privacy policies to understand how your personal information is used and stored by those third parties.
We may collect certain Consumer Health Data about you depending on how you engage with our Services. This health information may fall under the following specific categories of Consumer Health Data:
We may collect Consumer Health Data in the following ways:
We may use your Consumer Health Data in the following ways:
We may disclose your Consumer Health Data to achieve the purposes and uses listed above. The categories of recipients to whom we disclose your Consumer Health Data with are:
As provided for in the Privacy Rights section of the Deep Privacy Policy, you may make requests about your personal information. Applicable privacy laws provide you certain specific rights with respect to your Consumer Health Data law subject to exceptions. Specifically:
You may exercise your rights by contacting support@try-deep.com with your request. As further stated in the Deep Privacy Policy, your request may be denied where an exception applies, including but not limited to, where we are legally required to maintain your Consumer Health Data or if we are unable to authenticate the request using commercially reasonable efforts.
We will respond to your request to exercise your right(s) within forty-five (45) days after receipt, and we reserve the right to extend the response time by an additional forty-five (45) days when reasonably necessary and provided consumer notification of the extension is made within the first forty-five (45) days. An authorized agent may submit a request to exercise the opt-out right on your behalf.
The sections below apply to you if you use the Services while in the European Economic Area, Switzerland, or the United Kingdom (collectively, “Europe”). Deep, Inc. is the data controller for personal data governed by this Privacy Policy.
We retain personal data for no longer than is necessary for the purposes for which it is processed, unless applicable law requires storage for a longer period of time.
Subject to certain limits and conditions provided under law, in addition to the rights described under the Privacy Rights section above, you have the right to:
Please see this directory for contact details: https://edpb.europa.eu/about-edpb/board/members_en.
If you are in Switzerland, please visit this FDPIC site for contact details: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.html.
If you are in the United Kingdom, please see this site for contact details: https://ico.org.uk/global/contact-us/.
If you would like to exercise any of these rights and can't do so directly via the Services or your device, you may contact us as indicated below.
If you have any questions about this Privacy Policy, please contact Deep by email at support@try-deep.com.
If you are in Europe, you may also contact our representative at:
EEA : The DPO Centre Europe Ltd, Alexandra House, 3 Ballsbridge Park, Dublin, D04C 7H2 - (+353 1 631 9460) (EURep@try-deep.com).
UK : The DPO Centre 50 Liverpool Street London, EC2M 7PY - (+44 (0) 203 797 1289) (ukrep@try-deep.com).